Lilly Thai Restaurant respects your privacy and we are
committed to the protection of your personal information. As such, the
information we collect from you is strictly confidential and bound by the
Privacy Act 1998 and Privacy Amendment Act 2012 which outline the principles concerning
the privacy of individuals.
What information do we collect?
Whilst many aspects of the site can be accessed without providing personal
information, we will collect personal information from you when you register,
place an order, subscribe to our newsletter, respond to a survey/competition or
fill out a form on either Lilly Thai Restaurant website or via the phone.
When appropriate, you may be asked to provide the following information about
yourself:
Your name
Your address
Your contact phone number(s)
Your email address
Your credit card details
When appropriate, you may also be asked to provide the following information
about the recipient:
Their name
Their delivery address
Their contact phone number
Additionally, when required and appropriate, you may be asked to provide
feedback and/or further information (including photos) in regards to your
purchase.
For each request to the Lilly Thai Restaurant website, we expressly collect the
following non personal information via the web server software about the device
(computer/phone/tablet etc) connecting to it for our own troubleshooting,
security, marketing and statistical purposes:
The IP address of the device making the request
The browser type, version and language
The date and time the device accessed the site
The previous page the device visited (‘referrer’)
The pages the device accessed and any documents downloaded
The success/failure code of the request, and
The devices operating system.
What other information is collected?
Lilly Thai Restaurant also uses Google Analytics which is a web analysis
service provided by Google. Google utilises the data collected to track and
examine the use of https://www.lillythaiattoukley.com.au
to prepare reports on its activities and share them with Lilly Thai Restaurant
and other Google services.
What do we use this information for?
Any of the personally identifiable information we collect from you may be used in the following ways.
To personalise your experience
To improve our website
To improve customer service
To process transactions
To administer a contest, promotion, survey or other feature on the site
For device based information collected via the web server software, this
information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.
No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
Sharing of your personal information
Lilly Thai Restaurant may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer delivery. Those companies will be permitted to obtain only the personal information they need to deliver the service.
Lilly Thai Restaurant takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
How do we secure and protect personal information
We implement a variety of security measures to maintain the safety of your
personal information when you place an order or enter, submit, or access your personal information.
All sensitive/payment information you provide or view online with Lilly Thai
Restaurant is transmitted between your device and the website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.
Credit card information may also be held by our Australian based payment
gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.
Finally, to ensure we are meeting industry best practices in regards to
providing a secure online experience Lilly Thai Restaurant and our payment
gateway provider are regularly audited to ensure we are meeting the Payment Card Industry (PCI) requirements in regards to transmission and storage of credit card information.
For more information regarding security please read our security policy.
Do we use cookies?
Yes. We use cookies to help us remember and process the items
in your cart and understand and save your preferences for future visits.
Disclosure of information to third parties?
We will not reveal, disclose, sell, distribute, rent, licence, share or pass
that information on to any third parties outside of this company, unless you
have personally authorised us to do so or if required by law.
Emails and mailing lists
Anyone can choose to receive Lilly Thai Restaurant e-newsletters and at any
stage you wish to stop receiving any promotional emails may simply unsubscribe using the link provided in the email.
We do not support, condone or participate in spam email!
Anonymity
We understand that sometimes part of the joy of sending flowers can be in
giving them from ‘your secret admirer’.
If a recipient requests information about who sent them a gift, this information will not be provided without your express permission. We will
contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such, all orders are considered to be anonymous unless you tell us otherwise. After all, sending a gift should be a private affair!
How can I update/correct my details?
If you believe that your information may be incorrect or inaccurate or you
simply wish to update it, you may access this information by logging into your account on the Lilly Thai Restaurant website and selecting the ‘update
your details’ option under the ‘Members’ menu section and following the
prompts.
Your Consent
By using our site, you consent to this privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 10/02/2023
Contacting Us
Lilly Thai Restaurant welcomes your comments and feedback regarding this
Privacy Policy.
If you have any questions about this Privacy Policy or any concerns about
your personal information, or simply would like further information, please
contact us.
Additional Privacy Information
If you are interested in obtaining additional information of privacy, you can
visit the Australian Federal Privacy Commissioner’s Website at
www.privacy.gov.au.
Lilly Thai Restaurant provide services to you in accordance with the following conditions. If you visit, browse or shop at Lilly Thai Restaurant you accept these conditions.
PRIVACY
Please review our Privacy Policy to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Lilly Thai Restaurant or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Please review our Security Policy to understand our practices.
PRODUCT DESCRIPTIONS
Lilly Thai Restaurant attempt to be as accurate as possible. However, Lilly Thai Restaurant does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Lilly Thai Restaurant itself is not as described, your sole remedy is to refer to our Returns and Refunds Policy.
Lilly Thai Restaurant provides services to you in accordance with the following conditions. If you visit, browse or shop at Lilly Thai Restaurant you accept these conditions.
PRIVACY
Please review our Privacy Policy to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Lilly Thai Restaurant or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Please review our Security Policy to understand our practices.
PRODUCT IMAGES
Images are for illustrative purpose only.
PRICING
Except where noted otherwise, the price displayed for products on our website represents the full price listed on the product itself. Prices are quoted in Australian Dollars unless otherwise noted.
PAYMENT
Pay by credit or debit card through the Website.
Cash on delivery , we accept cash payment or you can pay by card to the Lilly Thai Restaurant. We have merchant facility available at the point of delivery to you.
REFUND
Once you have submitted an order that you are paying for by credit or debit card and your payment has been authorised, you will be charged the full amount of your order.
If your order is subsequently rejected by the Lilly Thai Restaurant or cancelled for any reasons, your bank or card issuer will refund the relevant amount. However, this may take up 3 to 5 working days {or longer, depending on your bank or card issuer}.
You acknowledge and agree that Lilly Thai Restaurant will not be responsible or liable in relation to any delay by your bank or card issuer in the release of funds back into your account.
Surcharge
Public Holidays will incure $2.00 surcharge per order.
Card Payment Surcharge 1.75%
DELIVERY
Estimated times for deliveries and collections are only estimates.
No additional cost for pickup
Delivery Cost: From $4
Delivery Areas: 15km of our restaurant.
